Lucy has been working in customer service for as long as she can remember. On the whole she feels that she is able to manage her stress levels at work, but she does feel that she gets a build up of stress in her body over time.
She told me that she feels it most in her joints in her lower back and neck and legs. Plus when she feels the most stressed she also eats food that doesn’t suit her body.
When she came to see me she felt overwhelmed with stress, and the need to be successful and produce results at work. But also because she felt overwhelmed with making her work/home/life balance as well.
Lucy’s story is quite common in professionals of any field. When we feel overwhelmed, many of us eat to compensate for that feeling, which then compounds the problem and our bodies feel gloopy, and we just feel burdened with the need to constantly give and give and give.
In my experience, stress is something that we have as a result of a buildup of unresolved anxiety’s, anger and constantly pushing ourselves to achieve higher and higher results. And this is not necessarily isolated to the workplace, we can experience this just in our personal lives as well.
Lucy had recently been in a situation when she was trying to avoid an altercation with her customer. The customer was being somewhat unreasonable, and appeared to be bullying Lucy, and pushing all of her “buttons“.
Lucy said that she could feel herself escalating to a point of becoming argumentative herself, but said that her conscience was offering some balance.
She said that she could’ve quite cheerfully given the woman a piece of her mind, but she chose to step away from the situation. Telling the woman “ I’ll be right back “, she walked away from the scene and into one of the back rooms where is she then exploded to the surprise of her colleagues that were there.
After just a couple of minutes of ranting, she centred herself and with firm resolve she walked back calmly to her workstation where the confused customer was still waiting. Lucy continued to serve the customer, but had created a mental wall that blocked the energy from the customer who at this point was behaving more reasonably.
Afterwards Lucy was congratulated by her work colleagues, firstly for recognizing that she had escalated to a state of anger and frustration, then for recognizing that she should leave the situation momentarily to pull her self together, and also for her level of professionalism in dealing with the difficult customer.
Leaving the situation and taking herself away into a safe zone, was how Lucy was able to diffuse the energy of the situation which could’ve escalated into a blown up argument with the customer. So acting in this way Lucy was able to handle the customer professionally and also earn the respect and kudos from her managers and peers for the way that she conducted herself.
Lucy says that she now monitors the way that she fees the emotions in her body, and now chooses to act before things escalate into a state of overwhelming anger or becoming argumentative.
She continues to use the coaching methods that she learned during our coaching sessions. She says that she now checks in with herself a couple of times each day and actively deals with her stress levels and worries before they escalate into a state of feeling overwhelmed.
We have learned that hiding anger isn’t really good for us, burying it just means that we will have to deal with a bigger problem in the future. Recognizing anger is a first step to resolving it, because you’re actually processing it and learning how to handle it effectively.
How do you manage anger in the workplace? What are your best practices to deal with anger?
I would love to hear from you, post your replies in the comments below.
Monday 24th June ~Tapping workshop with Sharon. at the Kitch’Inn, Main St. Mahone Bay. 6.30pm til 8pm $15
Wednesday 3rd July ~ special guest Howard offers 30 minute sessions. Aura photograph with interpretation $60 and Soul contract readings are available $60 location – 3 Thistles B&B (yoga studio), Mahone Bay, NS. booking is required.
Stay tuned for more events….
Don’t forget to subscribe to receive the latest news, events and information about using healing techniques in the work place to reduce anxiety and to boost your mental health.
The condition known as PTSD is also known as Post Traumatic Stress Disorder.
About one in ten Canadians and approximately 7.5% of Americans suffer from post-traumatic stress disorder (PTSD).
PTSD can present in very complex ways and many sufferers of the condition may not even be aware that they have PTSD at all and just think that they have anxiety and have difficulty interacting with society in a ‘normal’ way.
The condition can be caused by physical or emotional trauma and affect the individual in different ways.
The effects of Physical Trauma
Physical trauma usually comes about when a person has extreme experiences in their life that are brought about by either a single incident [such as a vehicle accident or fall from a height], the psychological side of that physical trauma is how PTSD would present itself.
When left untreated, the physical and psychological trauma can have devastating effects on a person. For some people they will heal over time with proper self-care.
But, for some people, the symptoms remain even after a significant amount of time has passed, and may even worsen to the point of interfering with daily life.
The effects of Emotional Trauma
Emotional and psychological trauma is the result of living through stressful events that can shatter one’s sense of security – they can involve threats to life or safety, but may also simply be a situation that overwhelms the sufferer.
The trauma may be caused by a single incident, such as an accident, injury or violent attack; it may also be the result of ongoing stresses such as domestic violence, bullying or childhood neglect.
Sudden stressors that can be overlooked such as surgery, the death of a loved one, or even the end of an important relationship can also be traumatic.
Symptoms of PTSD
Symptoms of PTSD can begin immediately after the trauma, but for some people, symptoms arise much later.
Many traumatic memories can be blocked from when the sufferer is not yet able to process them, and PTSD symptoms can therefore appear months or even years after the traumatic event.
People under already heavy stress loads, or who lived through childhood trauma are more likely to react strongly to traumatic events in adulthood.
While physicals symptoms of PTSD include insomnia or nightmares, which can lead to extreme fatigue, people have also experienced edginess, feeling easily startled, a racing heartbeat, as well as muscle tension or aches and pains.
Some typical emotional and psychological reactions to trauma can include:
Feeling numb or disconnected
Confusion and/or difficulty concentrating
Shock, disbelief and denial
Guilt, shame, or self-blame
Withdrawing from others
Anxiety or fear of everyday life
Feelings of extreme sadness or hopelessness
Anger, irritability or mood swings
Feeling overwhelmed when faced with simple tasks
Flashbacks and nightmares
How to treat Trauma and PTSD
While Trauma and PTSD can feel crippling at times, there are treatment options available;
Regular exercise and self-care is very important because Trauma can disrupt your fight or flight balance, burning off excess adrenaline with regular exercise can be beneficial, which will in turn release endorphins and contribute to a sense of well-being.
Mindful, rhythmic exercise such as martial arts, weight training, swimming, running, or even dancing would be beneficial.
Maintain relationships and avoid isolation
It can also be helpful to join a support group, volunteer, or just participate in social activities. It’s not necessary to discuss the trauma, simply to feel accepted by others, or to have a support system.
Working with a PTSD Coach or therapist can be beneficial in helping you work through the many layers of trauma.
Techniques may vary from coach to coach but PTSD therapy has three main goals:
Improve your symptoms
Teach you skills to deal with it
Restore your self-esteem
Most PTSD therapies fall under the umbrella of cognitive behavioral therapy (CBT).
The idea is to change the thought patterns that are disturbing your life, this might happen through talking about your trauma or concentrating on where your fears come from.
Therapy with Sharon
Sharon works in unique ways with her clients. Using many systems that she has used in her own healing journey to help to re-program her belief systems and internal dialogue.
Each coaching session is different and unique because Sharon understands that we are all different and unique.
She draws on her intuitive, right-brained, healer side to facilitate a healing path that aims to calm the responses to emotional and physical trauma.
All that she asks of you is that you have the willingness and the want to find more balance and healing in your life as well as your body.
Whenever I spend time in nature, I find that I am more able to connect more with my true natural side.
It helps me to feel more connected in a way that I can’t find when I’m in states of stress in my day-to-day life.
I love to experience the depth of Connection to the natural world through feeling, without thought. It’s the hardest thing to describe, but I experience just Being.
I totally love spending time just appreciating the natural state of the trees and the leaves rustling above me, the clouds racing in the sky, and little creatures running through the woods, in between the trees, in the bushes.
I feel alive. It really makes me feel alive. I think this is because I can sense the aliveness in the trees and the aliveness in the woods.
There’s something special about walking in the forest and the woodlands. Just connecting with the presence of these tall beings and just allowing yourself to be. In the Woods. Connecting deeply with Mother Nature.